Privacy policy

Privacy Policy

This Privacy Policy describes how ZUG Monster LLC (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from zugmonster.com (the “Site”).

Personal Information We Collect

1. Device Information

When you visit the Site, we automatically collect:

  • Browser type, IP address, time zone
  • Pages viewed, referring URLs, search terms
  • Interaction data (clicks, time on page, navigation paths)

Collected via:

  • Cookies
  • Log files
  • Pixels, tags, and web beacons

2. Order Information

When you place an order, we collect:

  • Name
  • Billing & shipping address
  • Payment details (processed securely; we do not store full card data)
  • Email and phone number

3. Additional Information

We may also collect:

  • Uploaded artwork and files
  • Customer support communications
  • Marketing engagement (email/SMS opens, clicks, etc.)

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send transactional messages (order updates, confirmations)
  • Send marketing communications (if opted in)
  • Improve site performance and user experience
  • Prevent fraud and chargebacks
  • Comply with legal obligations

Sharing Your Information

We share your data with trusted service providers, including:

  • Shopify (store platform & checkout)
  • Google Analytics (analytics)
  • Payment processors (secure payment handling)
  • Shipping carriers like USPS and UPS
  • Email/SMS marketing providers (e.g., Klaviyo or similar)

We may also disclose information:

  • To comply with legal obligations
  • To enforce policies or prevent fraud

Email Marketing (Consent)

By entering your email at checkout, signing up on our Site, or placing an order, you agree that we may send you:

  • Order-related emails (required for fulfillment)
  • Marketing emails (if you opt in)

You can unsubscribe at any time by clicking the “unsubscribe” link in any email.

SMS Marketing (TCPA Compliance)

By providing your phone number and opting in, you consent to receive:

  • Order updates and notifications
  • Marketing text messages (if opted in)

Message frequency varies. Message & data rates may apply.

You can opt out at any time by replying STOP to any message.
For help, reply HELP or contact us at orders@zugmonster.com.

Consent is not a condition of purchase.

Behavioral Advertising

We may use your data to show relevant ads.

You can opt out:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads
  • Bing: https://advertise.bingads.microsoft.com

Or visit: http://optout.aboutads.info/

Cookies

We use cookies to:

  • Maintain cart/session functionality
  • Analyze traffic and performance
  • Personalize ads and marketing

You can disable cookies in your browser, but parts of the Site may not function properly.

Do Not Sell or Share My Personal Information (California)

Under California law (CCPA/CPRA), you have the right to:

  • Know what personal data we collect
  • Request deletion of your data
  • Correct inaccurate information
  • Opt out of the “sale” or “sharing” of personal data (for advertising)

We do not sell personal information for monetary value. However, certain advertising practices may be considered “sharing.”

To opt out, email: orders@zugmonster.com
Subject line: Do Not Sell or Share My Info

Your Privacy Rights (California)

You may request:

  • Access to your data
  • Deletion of your data
  • Correction of inaccurate data

We will verify your request before processing.

We will not discriminate against you for exercising your rights.

Data Retention

We retain your information:

  • As long as necessary to fulfill orders
  • For tax, legal, and fraud prevention purposes
  • Until deletion is requested (when applicable)

Data Security & Fraud Prevention

We implement reasonable safeguards to protect your data.

To prevent fraud and chargebacks, we may retain:

  • IP address and device data
  • Order history and timestamps
  • Billing/shipping verification
  • Communication records
  • Tracking and delivery confirmation

This information may be used to dispute fraudulent claims.

Minors

This Site is not intended for individuals under 13 years old. We do not knowingly collect data from children.

Do Not Track

We do not respond to “Do Not Track” signals.

Changes to This Policy

We may update this policy as needed for legal or operational reasons.

Contact Us

ZUG Monster LLC
302 N Townsend St
Santa Ana, CA 92703
United States

Email: orders@zugmonster.com