Shipping policy

Shipping Policy

All products are custom-made to order and require production before shipping.

Production times vary by product, quantity, and complexity
Estimated production times are shown on product pages or at checkout
Production time begins after payment is received and artwork is approved (if applicable)

Important:

Production times are estimates, not guarantees
Delays may occur due to high order volume, file issues, or unforeseen production constraints

Once your order ships, delivery time depends on the carrier selected at checkout.

We primarily ship via:

Shipping time is separate from production time.

Example:

If production takes 5 business days and shipping is 3 days, total delivery time = ~8 business days

Customers are responsible for entering the correct shipping address.

Orders shipped to incorrect addresses provided by the customer are not eligible for refunds
If a package is returned due to an incorrect address, reshipping fees will apply

All orders include tracking once shipped
A package marked “Delivered” by the carrier is considered successfully delivered

We are not responsible for:

We are not responsible for delays caused by:

If a package is delayed or lost in transit, we will assist in filing a claim with the carrier.

If you need your order by a specific date:

We are not responsible for missed deadlines due to:

Orders containing multiple items may ship separately depending on production requirements.

If your package arrives damaged:

We will work with you to resolve the issue.

Customers are responsible for any customs duties, taxes, or import fees
Delivery times may vary significantly based on destination and customs processing