Refund policy

Refund & Replacement Policy

Custom, Made-to-Order Products

All products are custom made specifically for each order. Because of this, all sales are final except in cases where there is a verified issue caused by us.

We do not offer refunds or exchanges for:

Ordering the wrong size, quantity, material, or finish
Design choices, color variations, or low-resolution artwork provided by the customer
Change of mind after order is placed
“It’s smaller/larger than expected” when the selected size matches the order
Orders delayed due to incorrect or incomplete shipping addresses provided at checkout

By placing an order, you acknowledge that you have reviewed and approved all order details, including size, material, quantity, and artwork.

If There Is an Issue With Your Order (Our Fault)

If your order arrives:

Misprinted
Defective
Damaged due to our production process
Incorrect (not matching your approved order details)

We will replace or refund the affected portion of your order.

To qualify:

You must contact us within 7 days of delivery
Provide your order number and clear photos showing the issue

We reserve the right to determine whether a reprint or refund is appropriate.

Shipping & Delivery Responsibility

Once your order leaves our facility, it is handled by the carrier.

We are not responsible for:

Shipping delays caused by USPS, UPS, or other carriers
Packages marked as delivered by the carrier
Lost or stolen packages after delivery
Delivery issues caused by incorrect addresses entered at checkout

If a package is lost in transit, we will assist in filing a claim with the carrier.

Order Changes & Cancellations

Orders cannot be changed or canceled once production has started
Production may begin shortly after order placement

Time Limits on Claims

Issues must be reported within 7 days of delivery
We do not accept claims after 30 days from delivery

Chargebacks & Payment Disputes

We are committed to resolving issues directly and encourage customers to contact us before filing a dispute.

By placing an order, you agree to the following:

Proof of Fulfillment

Orders are shipped with tracking
A shipment marked as “Delivered” by the carrier is considered fulfilled
Tracking information and delivery confirmation will be provided as evidence in any dispute

Product Accuracy

Orders are produced based on the exact specifications selected and/or approved by the customer
Proofs, mockups, or uploaded artwork serve as the final reference for production
Minor color variations due to screen vs. print differences are normal and not considered defects

Fraud Prevention

We reserve the right to provide payment processors with:
- Order details and timestamps
- IP address and device data
- Billing and shipping address verification
- Customer communication history
- Proof approvals and uploaded artwork
- Tracking and delivery confirmation

Dispute Resolution

Filing a chargeback without contacting us first may delay resolution
If a dispute is filed for an order that meets our policy terms, we will contest the chargeback with full documentation